DeLonghi Coffee Machine Troubleshooting: Milk Issues

Milk Not Heating Up Properly

Crema Coffee Garage's DeLonghi Coffee Machine Troubleshooting resources are designed to help you troubleshoot and resolve issues you may be having with your machine, such as the infuser in your coffee machine being stuck. Our DeLonghi Approved Service Centres are located in Newcastle and Brisbane, Australia - please note, we can only accept Australian enquiries only.

Cleaning steam wand

More often than not, this issue can be resolved by cleaning the steam wand. This can be done by placing the steam wand in a glass of hot water and letting it soak for a few minutes. Don't forget to purge the steam wand after each use by covering with a clean cloth and letting steam out for a few seconds - this will help to prevent buildup!

If your DeLonghi machine is designed with a milk froth jug (such as an ECAM or ESAM model) then you will want to check for any defects such as cracks.

If this does not resolve the problem, you may have an issue with the coupling device and you will need to bring it in to us for repair.  


FAQs

Why is my milk not creamy or heating up properly?

If you find your milk is not coming outr very creamy or is not heating up correctly, there could be a number of issues causing this. Milk fat and protein levels can vary temperature quite a lot. If you have changed milk recently, this could be a contributing factor. The milk from the farm is also constantly changing and can be an issue. Try a different milk to ensure this is not the problem. You can also try pre-heating your cups, which can assist in maintaining the temperature of your coffee.


Will cleaning my machine help with the issue?

In saying that, if the type of milk or cold cups isn’t the issue, lukewarm milk or any temperature issues with the milk are likely due to the machine needing a good clean. Your machine might require a descale, as scale on the inside of your coffee machine can reduce its performance and its ability to heat.

If the issue persists, another solution you could try is milk restrictors which can help increase temperature, but are really only required in older models.


What if it isn’t either of these?

Alternatively, if your machine is taking longer to heat up than it did when you first purchased the machine, you need to bring it into Crema Coffee Garage, a DeLonghi approved service centre,  for assistance. It may require a new heat generator or could have a possible blocked or faulty valve. It is recommended that you run a clean and descale before you commit to a service on the machine though.


Other DeLonghi Coffee Machine Issues:


-Descale Light/Message Won’t Turn Off

-The Infuser is Stuck


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