DeLonghi Coffee Machine Troubleshooting: The Infuser is Stuck

The Infuser is Stuck

Crema Coffee Garage's DeLonghi Coffee Machine Troubleshooting resources are designed to help you troubleshoot and resolve issues you may be having with your machine, such as the infuser in your coffee machine being stuck. Our DeLonghi Approved Service Centres are located in Newcastle and Brisbane, Australia - please note, we can only accept Australian enquiries only.

The infuser (or brew unit) sits beside the grinds bin and is where the spent coffee pucks are dispensed, and it can get stuck up or down during its usual brewing motion.

This can happen for a few reasons:

  •           -The machine power being interrupted during a brewing process
  •           -A door being opened at the wrong time
  •           -A process being interrupted

To best resolve this, check the following:

  1.           -Make sure your drip tray and grounds bin are in place

  2.           -If you have tried to remove the infuser, make sure the red buttons on the infuser are not slightly pressed in. Push the infuser backwards. This will click it back into place if need be

  3.           -Unplug the machine from the wall for 30 seconds, and then turn it back on to reset the machine

If you have managed to remove your drip tray and cannot get it back in to do the above reset, follow the process above, but instead:

  •           -Open the front door and remove the grounds container from the drip tray

  •           -Put the grounds container back into the machine (minus the drip tray) and close the door holding the grounds tray into place as it will not sit at the correct height without the drip tray. You may need to lift it ever so slightly as you close the door

  •           -Turn the machine power on. This should reset the infuser and it will go back into its correct position

If the infuser does not go back into position after these attempts, you will need to bring it into Crema Coffee Garage, a DeLonghi approved service centre, for assistance.

 

FAQS

When should you clean your infuser or brew unit?

Like most coffee machine parts, you will need to clean your infuser or brew unit every so often to avoid suffering drink bad tasting coffee. While cleaning tablets will remove most of the residue, it’s still a good idea to check the infuser every few months and rinse with hot water.

Why is my coffee not hot?

On some machines, you may need to heat the infuser by pressing a button before making coffee. After making your first coffee, the infuser cools down after 2-3 minutes so you will need to re-heat the infuser to make more hot coffee.

Why is my coffee not hot?

You need to ensure the machine is completely turned OFF before attempting to remove the infuser. Otherwise, the brew unit may be jammed.

When to service my DeLonghi coffee machine?

We suggest servicing your home coffee machine once every 12 months to keep it in good working order and to thoroughly clean it of all bacteria and limescale.

If your machine starts to have frequent issues such as leaking liquid or not heating up, you may have issues with your coffee infuser. It may be as simple as replacing Delonghi Parts such as the O-rings, lubricating the brew unit or another issue that needs a closer look.

We can service or repair your DeLonghi machine at our Newcastle or Brisbane stores. Book it in for a service by calling or emailing your nearest store.


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