Shipping and Returns
1. Shipping and Delivery
Shipping Rate We have a flat shipping fee of $9.90AUD which covers shipping Australia wide.
Free Shipping Policy Free shipping applies to orders that include 1kg of coffee (this is a total, so your order could include 2x 500g bags of coffee or 4x 250g bags of coffee, etc. but total on the order must be 1kg) AND the order comes to $60.00 or more.
Australian delivery is available to all areas via Australia Post. Crema Coffee Garage posts all orders within 24 to 48 hours of ordering ‘In Stock’ items. Items not in stock at time of ordering will ship within 24 hours of arriving at out warehouse. Most Australia Post deliveries will arrive within five business days of the shipping date. Please contact us at [email protected] for details of any delivery not received within seven days of order confirmation.
Outside of Australia We do not ship outside of Australia. If you have any questions about international delivery, please email us at [email protected].
2. Ordering and Shipping Process
Once you have placed your order and completed payment, you will receive a confirmation email that includes the item purchased, your details and your order number. Please make sure you have checked your Spam/Junk folder. If you have not received the email, contact [email protected] immediately.
Items in stock will be shipped within the following 24 hours of receiving payment for your order.
Items not in stock will be ordered once payment is received and shipped within 24 hours following the items lead time (the time it takes for the item to arrive at our warehouse).
You will receive a shipping notice with a tracking number once the item has been dispatched from our warehouse. Please make sure you have checked your Spam/Junk folder. If you have not received the email, contact [email protected] immediately.
We ship the majority of our items via Australia Post and Couriers Please, which means a signature may be required upon delivery. Please make sure you check the estimated time of arrival for your item and are available to sign for it upon delivery. Otherwise, the item will be taken back to the nearest Australian Post office or depot. With Australia Post deliveries, you should receive notification from Australia Post directly and at this time can request for your delivery to be left or rerouted.
2. Returns and Refund Policy
We want you to be satisfied with your purchase from the Site, so we have a 14 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact us page for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items and how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to the office in which it was purchased:
Purchases made in NSW, VIC, SA, NT, WA, ACT, TAS:
Crema Coffee Garage NSW, 62 Broadmeadow Road, Broadmeadow NSW 2292.
Purchases made in QLD:
Crema Coffee Garage QLD, 240 South Pine Road, Enoggera QLD 4051
- Merchandise items must be returned in original new condition, including all original packaging.
- Original shipping and handling charges are non-refundable.
- All return shipping charges must be prepaid.
- Items purchased online can be exchanged at Crema Coffee Garage Store with proof of purchase.
- Additional restocking or repatriation costs may apply (i.e. 10% restocking fee may apply on returns).
If the goods are faulty, have been wrongly described, are different to the product purchased on the Site or doesn't do what it is supposed to do, you can choose between a refund, exchange or credit, once the above criteria has been fulfilled and at the discretion of Crema Coffee Garage.