Refuelling Your WE8 Coffee Machine
We believe everyone should enjoy great coffee, which is why we're pleased to help you and your team stay caffeinated and productive throughout the day.
BEST COFFEE FOR YOUR MACHINE
Knowing how much coffee to order can be rather tricky, especially when you’re first starting out. As a guide, 1kg of coffee will make about 60 cups of coffee. 500g makes 30 cups. And 250g makes about 15 cups.
RUBY TUESDAY
KINGDOM ROAD
SILVERBACK
ZANZIBAR
BLACK CAVIAR
MONTEZUMA ORGANIC
CLEANING & MAINTAINING YOUR MACHINE
It's important to keep up with regular cleaning and maintenance of your coffee machine to ensure they remain your most reliable co-worker. That's why we recommend promptly completing any cleaning requests from your machine and keeping the cleaning products on hand.
Descaling tablets, general cleaning tablets, and water filters will be necessary, but you will not need to use them as frequently since the machine will request them when needed.
How Often? Every day. Here's what products you'll need...
DESCALING TABLETS
3-PHASE CLEANING TABLETS
WATER FILTER
MILK LINE CLEANING TABS
OTHER ITEMS...
FREQUENTLY ASKED QUESTIONS
WHAT'S THE BEST COFFEE FOR MY MACHINE?
Our most popular coffee for professional automatic coffee machines is our Ruby Tuesday coffee blend.
All our coffee is roasted, blended and bagged in-house, guaranteeing freshness and quality. We sell eight blends, a decaf made using beans from the Yirgacheffe region in Ethiopia, a single origin that changes every month, and a variety of green beans. Our regular bean menu includes:
- Altitude
- Zanzibar
IS CREMA COFFEE ORGANIC?
Yes. Our Montezuma blend is organic coffee. Available for purchase online or in store in 1kg, 500g and 250g bags.
SHOULD I STORE MY COFFEE IN THE FRIDGE/FREEZER?
Short answer: No. Please no.
Long Answer: If you have whole beans at home that you are not going to use for quite some time (months or longer) and you really don’t want to waste them, then okay… store them in your freezer. Just make sure that when you use them again, only defrost the amount you’re using and use it straight away. However, in terms of a general storing method for everyday use, we do not recommend storing in your fridge or freezer. This is known as wet storage and basically what happens is the beans soak up every bit of moisture they can, quickly losing flavour and integrity.
CAN I CHANGE THE TEMPERATURE OF THE MILK BEING DISPENSED BY MY MACHINE?
The Jura WE8 does not have the function of changing the milk temperature. We suggest pre-heating the cup with hot water before making the beverage. This will help reduce the change of heat when the beverage hits the cup.
WHAT IS THE SHELF LIFE OF COFFEE BEANS?
There are a number of factors that age beans and grind. Essentially you have anywhere between 4-6 weeks after roasting for whole beans and up to 3 weeks from the roast date for ground coffee, because it will stale quicker once ground. You will still be able to use your beans or grind outside of these time frames, but it’s a basic guideline for getting the best flavours out of your brew.
HOW OFTEN SHOULD THE WATER FILTER BE CHANGED?
Once your Jura WE8 has requested for the filter to be changed you will have up to 10 Litres to swap the filter and confirm its change with the machine before it will enter descale mode. Your WE8 uses the Jura Claris Pro Smart Plus. Watch this video to see how.
How frequently you need to change the filter is dependent on your water hardness. Below are some estimates:
- 1-10° dH: up to 300L
- 11-12° dH: up to 240L
- 13-15° dH: up to 180L
- 16-20° dH: up to 120L
- 21-25° dH: up to 95L
- 26-30° dH: up to 80L
HOW OFTEN SHOULD THE MACHINE BE CLEANED?
While the milk system needs to be cleaned regularly, your WE8 will prompt you to complete a cleaning cycle every 180 cups or 80 switch-on rinses. To do so, you'll need these Jura 3 Phase Cleaning Tablets. Watch this video to see how.
HOW OFTEN SHOULD THE MACHINE BE DE-SCALED?
The machine will prompt you when this is needed - If you are using a filter this should only be 1-2 times per year. If you do not use the filter the descale frequency will be determined by your water hardness. To do so, you'll need these Jura 3 Phase De-scaling Tablets. Watch this video to see how.
WHAT SPARE PARTS MIGHT MY MACHINE NEED?
Item # 72346 Interchangeable milk spout. We suggest changing these every few months to keep the milk system clean and hygienic. You can find the 10 packs here.
Item # 72345 Cappu Discharge V3 Cpl - You can find these here.
Item # 74493 Outlet Assembly Coffee. Please contact our team to order this.
Item # 72249 Connection I forme & Item # 65835 Silicone Hose 
The items can be purchased together in the HP3 accessory set for milk systems.
Pan:
Item # 73007 Drain Pan - Please contact our team to order this
Item # 72488 Cup Grille cpl. - You can order this here.
Item # 73008 Used Ground Pan Black - Please contact our team to order this.
Item # 73009 Coffee Grounds Container - Please contact our team to order this.
Item # 74634 Rubber Flap to Grounds Container - Please contact our team to order this.
Water Tank:
Item# 73374 Water tank SMART WE cpl.
HOW TO CONTACT CREMA CUSTOMER SERVICE
Office hours are 7:30 am to 4 pm Monday to Friday. You can call our office at anytime, and we will take care of you.
Orders, Products & General Enquiries -1300 23 26 26 or [email protected]
Sales Enquiries - [email protected] or via phone Newcastle: Sam 0425 211 683 Brisbane: Dean 0425 211 683 or Colin 0425 211 683
Service Scheduling & Support - Email [email protected]
Technical Service & Maintenance - For service assistance please call 1300 23 26 26 or email [email protected]
If you cannot reach the person you need and/or it is an emergency, please contact Tim Peters on 0422 588 937 or [email protected]
