Shipping Rate We have a flat shipping fee of $9.90AUD which covers shipping Australia wide.
Free Shipping Policy Free shipping applies to orders that include 1kg of coffee (this is a total, so your order could include 2x 500g bags of coffee or 4x 250g bags of coffee, etc. but total on the order must be 1kg) AND the order comes to $60.00 or more. We reserve the right to refuse shipping to some locations.
Australian delivery is available to all areas via Australia Post. Crema Coffee Garage posts all orders within 1 - 2 business days of ordering ‘In Stock’ items. Items not in stock at time of ordering will ship within 1 - 2 business days of arriving at out warehouse.
Australian delivery times may vary depending on where you live as well as the demand on the Australia Post network. Most Australia Post deliveries arrive within five business days of the shipping date. Please contact us at [email protected] for details of any delivery not received within seven days of order confirmation.
Outside of Australia We do not ship outside of Australia. If you have any questions about international delivery, please email us at [email protected].
Order containing multiple items may be shipped from multiple locations, which means you may receive multiple deliveries.
Shipping and handling charges are non-refundable.
All return shipping and insurance charges are the responsibility of the customer and must be prepaid, including warranty claims.
All warranty claims must be returned to the store of purchase for assessment prior to issuing a replacement or refund.
Have a question about our shipping and returns process? Contact [email protected] and our team will be happy to help with your enquiry.
COFFEE
Crema Coffee Garage sources coffee beans from a variety of regions around the world, including Africa, the Americas and parts of Asia. We source our beans direct from the origin and also via green bean traders, who work with farmers and producers to find the best beans available.
All our coffee is currently roasted, blended and bagged in our Newcastle location, guaranteeing freshness and quality. We sell several house blends, seasonal blends, cold brew beans, and new single origins monthly. See our range of coffee beans here.
Our Montezuma blend is roasted using organic green beans. Available for purchase online or in store in 1kg, 500g and 250g bags.
Yes! We sell a variety of green beans in 1kg bags, sourced from popular coffee regions including: Ethiopian Yirgacheffe, Indian Robusta, Sumatra Kuda Mas, Colombia Popayan, Brazil Ruby, Guatemala Antigua Los Volcanos, and Uganda Mt Elgon Bugisu. PLEASE NOTE: Current availability of green beans is limited due to supply issues. If you'd like to make an inquiry into what green beans we currently have available, please get in touch.
The majority of our blends are 100% Arabica, however we do have three blends that are mixed with a very high quality Indian Honey Processed Robusta: Black Caviar, Ruby Tuesday and Silverback. The added Robusta in the blend produces greater intensity and strength, making them popular choices among our customers. In fact, the Black Caviar is the primary blend we use in our own Espresso Bar!
Absolutely! All our customers who buy Crema Coffee Garage beans can have them ground at no extra charge and we can grind them for whatever method you’re using to brew. If you’re unsure about what grind you need, just have a chat to our staff who can help work out how coarse or fine you need the grind.
Short answer: No. Please no.
Long Answer: If you have whole beans at home that you are not going to use for quite some time (months or longer) and you really don’t want to waste them, then okay… store them in your freezer. Just make sure that when you use them again, only defrost the amount you’re using and use it straight away. However, in terms of a general storing method for everyday use, we do not recommend storing in your fridge or freezer. This is known as wet storage and basically what happens is the beans soak up every bit of moisture they can, quickly losing flavour and integrity.
The best method for storing your coffee beans or grind, is to put them in an airtight container (Friis containers are a blessing for this) and store in a cool dark place, such as your pantry. This will slow the staling process significantly and keep your coffee fresher for longer.
This is a more complicated question than it appears, as there are a number of factors that age beans and grind. Essentially you have anywhere between 4-6 weeks after roasting for whole beans and up to 3 weeks from the roast date for ground coffee, because it will stale quicker once ground. You will still be able to use your beans or grind outside of these time frames, but it’s a basic guideline for getting the best flavours out of your brew.
We have changed the names of several of our blends, so you may be looking for a blend by an old name. These include:
-LISCIO – now called Girl from Ipanema
-CREMA DELUXE – now called Altitude
-AFRICAN KICK – now called Kingdom Road
-BELLA CAFFE – now called Silverback
-PURO RICO – now called Montezuma
Yes, we sell ESE Pods and ten gram pods in selected blends, including Altitude and Silverback. You can browse these here. At this time, we do not sell pods for pod machines.
Yes, both our Newcastle and Brisbane locations features a showroom where you can see a variety of home and office machines on display. We run demos as well, so you can try before you buy, all you have to do is ring our store and make an appointment!
Our machines include automatic and manual machines, and we have a wide range of machine and grinder package deals to tempt you! Our showroom also features our range of other brewing products including grinders, Aeropress, Toddy, Bruer, pour over setups, syphons, cold drips, French Presses, Handpresso and loads more!
Come in any time and talk to our friendly staff! You can also have a look at our Home Coffee Machine and Office Coffee Machines online.
ORDERING & SHIPPING
Click on the drop down menu in the top right corner, click ‘Create an Account’ and fill in your details. When you create an account with us, you will receive a 10% discount on selected products across our site!
Contact our office via email at [email protected] or call us on 1300 232 626.
Not at this time, however, if you would like to order items to be delivered outside of Australia, please email us at [email protected] for more information.
We offer a flat shipping rate of $9.90 Australia wide and Express shipping is $14.95. We also offer free shipping on orders valued over $60AUD that include 1kg of coffee. See our Shipping and Returns page for our full shipping policies.
You will receive an email confirmation immediately after your order has been placed. You will receive another email notifying you once your order has been shipped.
Delivery is available to all areas in Australia via Australia Post, with orders roasted and posted typically within 24 hours of ordering. Please allow up to 5 working days for your order to arrive. Please contact us at [email protected] for details of any delivery not received within seven working days of order confirmation.
As soon as your order is shipped you will receive your tracking number in the shipment confirmation email.
Yes. If you are having trouble placing an order online, you can email us at [email protected] or call our office on 1300 232 626.
Yes, provided you’re order has not already been dispatched.
Please send photos of how you received the goods – both the packaging and broken item – as soon as possible and email to us at [email protected] and we will contact you with a resolution.
Contact us as soon as possible with details of your order. We will send out the new items and let you know how to organise any returns necessary.
Yes, we have a 14 day return policy. If you are not satisfied with your purchase, you can contact us via email or phone for a replacement or credit note of the purchase price within 14 days. Please supply the following information: Name, Date of Purchase, Order No., Items Ordered, Items Returning, and Reason for Return. Please return the goods to the appropriate office (QLD sends to Brisbane office, all other Australian locations to Newcastle office) within 14 days of receiving your shipment. Please see our Shipping and Returns policy page for more information.
If you suspect your item has been lost in transit, our team can lodge a Lost Package claim with the shipping provider. Please note that Australia Post deletes tracking numbers after 3 months, so for any orders older than this, we will unfortunately not be able to process a claim.
You can sign up for a subscription through our website or you can contact our office via email at [email protected] or call us on 1300 232 626.
Ongoing subscriptions can be canceled at any time by emailing us. Please note we require 5 working days of notice to cancel your subscription.
We do! Simply select 'Collect In Store' at the checkout, and we will typically have your order ready for collection within 24 hours. PLEASE NOTE: We do not currently offer Click & Collect. Please wait until you receive an email notification saying your order is ready for collection. If you need your order sooner than this, please get in touch.
WEBSITE
Please contact our office with your member details or login details, either via email at [email protected] or call us on 1300 232 626.
Unless you have contacted our office directly to cancel your subscription you should still have one. If you cannot see your subscription in your account dashboard on the new site, please send us an email at [email protected] with your member details and ‘Subscription Issue’ in the subject line.
We appreciate any and all feedback on our site to make sure your experience is smooth and user-friendly. If you are having any issues using our site, please email us at [email protected] with your contact details, a description of the issue and ‘Website Technical Issue’ in the subject line. You can also call our office on 1300 232 626 if the issue is preventing you from purchasing or finding the information you need.
SERVICING AND REPAIRS
We service a range of both manual and automatic coffee machines, including ECM, Rocket, Profitec, VBM, Rancillio, and Lelit. We are also service agents for Jura Australia.
Unfortunately, not all machines are designed to be repaired, or it can be difficult to source parts. If you're unsure whether we can repair your machine, please get in touch to check with our team.
The cost of a service or repair will vary between machines and depending on what issues there are. All repairs and services not under warranty require a non-refundable $99 booking fee, and a quote can be issued from here if you require.
Yes! We sell a range of spare parts and accessories for machines and grinders. Spare parts can be found on our website in the drop down Shop tab, under Coffee Machine Parts. If you're local to either Newcastle or Brisbane, you can also drop by the store and chat to our team to help you find what you need.